Shipping, Returns & Customer Service

Returns
We want you to purchase from MuskOx with confidence so we recommend adding re:do to your order during checkout. If re:do is not added at the time of checkout you will be responsible for the shipping fees on your return. We are not able to retroactively add re:do once the order has been processed. MuskOx accepts domestic returns for unwashed and unworn full price items up to 31 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you wish to return a sale item you will be provided an in store/online credit for the sale prices. International orders are not subject to returns.

Click Here to process a return of a full price item.

To return an item you bought on sale, please email our team at service@gomuskox.com and we will provide you an in store/online credit for the sale price. If a flannel bundle is ordered and you wish to only partially return, you will be responsible for the full price of the items you keep and be refunded the difference.

Refunds
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Exchanges 
We will replace items if they arrive defective or damaged. If you need to make an exchange please Click Here. To be eligible for an exchange, re:do must be added at the time of checkout to all domestic orders. If re:do is not added at the time of checkout you will be responsible for the shipping fees on exchanges. We are not able to retroactively add re:do once the order has been processed. Your item must be in its original condition and original packaging. Once we receive the package, we will process your exchange and ship out a new item. International orders are not subject to exchanges.

Shipping Policy

Free US Ground On Orders Over $140

We offer shipping via UPS and USPS:

  • 2-5 Day Ground: Via UPS & USPS (Free with $140+ Orders)
  • 1-3 Expedited: $35 via UPS
  • International: Via UPS & USPS, calculated at checkout

All orders ship from our warehouse in Salt Lake City.

You will have an option to select the method that best fits your shipping needs at check out. We offer free shipping within the US on orders over $140, and risk free returns if re:do is added at checkout. Our international customers are responsible for any customs or import fees that occur when the product arrives to your country. For all EU customers, VAT will be collected by the shipping carrier on delivery for orders up to €150.

Packages are shipped from Salt Lake City, Monday-Friday from 9am-2pm.

Roam Freely. 

Price Adjustment Policy

MuskOx will credit the purchaser for the difference in price, in the event that a previously purchased product is marked down or GoMuskOx.com participates in a site sales promotion within 7 days of the purchase.

Further Customer Service

If you need to chat directly with a member of our team, please email us at service@gomuskox.com. Someone from our team will respond within 24 hours.